1. Make sure the printer is turned OFF.
Look for the ON/OFF button on the left side of the printer, then make sure the printer turned OFF.
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2. Print out diagnostics
Locate the FEED button on the front of the printer. Hold the FEED button and the printer ON at the same time. Keep holding the button for 5 seconds.
The printer will now print 2-4 receipts, and locate the one labelled "Star IFBD-HI01X/02X". At the bottom of the receipt, look for the IP Address.
If you cannot find this receipt, please check out our troubleshooting guide here.
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3. Connect to the printer
Find a computer and make sure you are connected to the same network as the printer. Open a browser and enter the IP Address found on the receipt.
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4. Log in
Once the page has loaded, look for "Login" under "System Access".
Login in with the following:
Username: root
Password: public
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5. Enable TCP Keep-Alive
Find "TCP Keep-Alive" under System Configuration and select ENABLE
6. Save settings
Click on Submit then "Save" at the bottom.Â
Then mark "Save → Configuration printing → Restart device" and click on Execute.
All done!