1. Make sure the printer is turned OFF.
Look for the ON/OFF button on the left side of the printer, then make sure the printer turned OFF.
2. Print out diagnostics
Locate the FEED button on the front of the printer. Hold the FEED button and the printer ON at the same time. Keep holding the button for 5 seconds.
The printer will now print 2-4 receipts, and locate the one labelled "Star IFBD-HI01X/02X". At the bottom of the receipt, look for the IP Address.
If you cannot find this receipt, please check out our troubleshooting guide here.
3. Connect to the printer
Find a computer and make sure you are connected to the same network as the printer. Open a browser and enter the IP Address found on the receipt.
4. Log in
Once the page has loaded, look for "Login" under "System Access".
Login in with the following:
5. Enable TCP Keep-Alive
Find "TCP Keep-Alive" under System Configuration and select ENABLE
6. Save settings
Click on Submit then "Save" at the bottom.
Then mark "Save → Configuration printing → Restart device" and click on Execute.