1. TURNING THE PRINTER OFF

Look for the ON/OFF button on the left side of the printer, then make sure the printer turned OFF.

 

2. PRINTING OUT THE DIAGNOSTICS

Locate the FEED button on the front of the printer. Hold the FEED button and the printer ON at the same time. Keep holding the button for 5 seconds.

The printer will now print 2-4 receipts, and locate the one labelled "Star IFBD-HI01X/02X". At the bottom of the receipt, look for the IP Address.

If you cannot find this receipt, please check out our troubleshooting guide here.

 

3. CONNECTING TO THE PRINTER

Find a computer and make sure you are connected to the same network as the printer. Open a browser and enter the IP Address found on the receipt.

 

4. LOG IN

Once the page has loaded, look for "Login" under "System Access".

Login in with the following:

Username: root
Password: public

5. CONFIGURE CLOUD PRINTING

Click on CloudPRNT in the left pane.

Set up the following settings:

Server URL: https://snappo.com/star_printer/

6. SAVE SETTINGS

Click on Submit then "Save" at the bottom. 

Then mark "Save → Configuration printing → Restart device" and click on Execute.

7. SEND THE MAC ADDRESS TO WEORDER

Copy the Mac address found at the top and send to your Weorder representative or to [email protected].

We will then set up the rest for you and inform you once you are ready to take in orders. 


If you have any trouble do not hesitate to reach out to us at
[email protected] or our chat in the bottom right corner.

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